Skills & Certifications

• CCNA (CSCO10225800): March 2001
• IP Routing/ Protocols: Cisco routers 1500 to 7500 series, switches 1900 to 6500 series, PIX Firewall.  IOS configuration, trouble resolution, Cisco CallManager IP telephony. Production experience in IGRP, EIGRP and BGP routing protocols utilizing variable-length subnet masking (VLSM) and CIDR route summarization.
• Platforms: Windows NT/95/98/2000, FreeBSD, Linux, and Solaris. Setup and customization in server/workstation roles.
• Internet/Web: Configuring/supporting Internet functionality such as firewalls, VLAN, NAT, DNS, SMTP, HTTP, FTP, SSH, NFS, et cetera on listed platforms. Unix: sendmail, Apache, network daemons. Microsoft: IIS, Exchange, Firewall-1.
• Network/CSU/DSU: ERI DNS/DNX, Paradyne, Tellabs, Timeplex, DACS.  In-depth knowledge of WAN connections: T1, DS3, Frame Relay, ATM.  Experienced working with vendors, IXCs and LECs in fault resolution for data and voice applications.
• Monitoring/SNMP: HP OpenView, NOCOL, Front Panel, CiscoWorks. Unix network tools (tcpdump, nmap) and logs.
• Productivity/Documentation: Peregrin Service Center, Siebel, Visio, WordPerfect, Word, Office, ClarisWorks, vi, EMACS, BeIDE, gobeProductive, Excel, Xspread.

Work Experience

     Network Operations Consultant (General Electric, through Yoh/MSS.)

• Princeton, NJ. March 2001- Dec 2001
• Responsibilities: investigating customer trouble complaints and proactively monitoring GE's North and South American network for downed service. Worked directly on CSU/DSU units as well as Cisco routers and LAN switches, including VLAN and ATM modules. Insured proper call routing for GE's private seven-digit dialing plan. Also coordinated with vendors for testing and implementation purposes.

     National Infrastructure Administrator (Dimension Data US)

• Moorestown, NJ. Sept. 15 2000- March 31 2001
• Responsibilities: Administration of multiple webservers, domain name servers, and mailservers on both Unix and Microsoft platforms, WAN and LAN network configuration, and IP telephony solutions under Cisco Call Manager. Setup and configuration of proactive monitoring utilizing NOCOL (Network Operations Center Online) and assuring accuracy in billing for ISP services.

      Second Shift Lead - Network Operations (General Electric, through Comtekh, Inc.)

• Princeton, NJ. March 1999- Sept. 2000
• Responsibilities: WAN troubleshooting in GE's fast-paced environment required in-depth knowledge of telecommunications protocols. Emphasis was on serial, HSSI, ATM and frame-relay testing of the routed network.

      Store Manager - Radio Shack

• Delran, NJ. January 1998- March 1999
• Responsible for all aspects of store management, including sales training, customer complaints scheduling, merchandising, and store appearance. While under my management, the store saw a 40% increase in profit over the previous year.
• August 1997- January 1998 were spent in management training as a Sales Associate.

      Computer Consultant

• Rutgers University Computer Services: Campus Computing Facilities, New Brunswick, NJ. September 1996- May 1997
• Software support for faculty and student users; hardware troubleshooting of Macintosh, PC, and Unix systems.

     Webmaster

• Rutgers University Anthropology Department, New Brunswick, NJ. November 1995- March 1997
• Created a website featuring faculty's curriculum vitae and linked to existing Rutgers course catalog after negotiation of possibilities and integrating materials provided the faculty themselves.

Education

• BA in Anthropology (Highest Honors,) with a minor in English, at Rutgers College New Brunswick, Rutgers University, May 1997.

Achievement and Awards

• Named Bigel Undergraduate Endowment Fellow: funded for research for the year of 1996.
• Published article for the Graduate Student Conference in Anthropology, Rutgers University: Hoffman, Sean. 1996. "Gilding the Lily: Concealment, Artifice, and the Production of Desire" in Crosscurrents, the Graduate Student Journal of Anthropology. Rebecca Etz and Christopher Kaplonski, eds. pp94-102.
• Invited Guest Speaker: Anthropology of the Body, Rutgers University. Fall 1996 and Spring 1997. Sabrina Chase, Inst.